Deliveries within the UK
Terms and Conditions
We at Toerags hope that you are delighted with your products, if for any reason you are not happy with your purchase, we would be happy to exchange or refund your item/s (excluding sale items) if returned within 14 working days in original condition (unworn with original labels).
For Refunds please allow 5-10 working days for the amount to appear in your bank account.
Items purchased in the sale can only be returned for store credit or exchange.
How to return your items to us:
Send your item/s safely and securely to:
75 Kempock Street
Please include your Order Details
(a) Far off postcodes AB, IV, PH, KW, PA, BT, IM, HS and all Scottish Islands incur an added delivery surcharge - please get in touch with us for a quotation.
Within the terms of the Distance Selling Regulations all deliveries should be inspected at your earliest opportunity and any returns of unsuitable items to be reported to us within 7 working days of receipt to ensure we are able to deal with your enquiry.
To assist us with processing your return we would request if possible that you provide photos of the damage. Items that are not faulty can only be returned if notified within the 48 hours as per the Distance Selling Regulations.
When returning an unwanted item, you will be responsible for costs involved to return & 25% restocking fee will apply.
Use a postage service that is trackable and insured to protect yourself in case of loss or & damage, with a courier service that will let us inspect the goods before accepting them into our warehouse.
When receiving any damaged items you must report it to ourselves within 48 hours of receipt and we will arrange a collection for the damaged items.